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• Frequently Asked Questions - FAQs

Frequently Asked Questions - FAQs

QUESTIONS ABOUT eFFL & ePAY:  

• eFFL  - Online Banking FAQs
  
• ePAY - Online Bill Pay FAQs
  

1. How do I know if I am eligible to use eFFL?
2. How do I enroll in eFFL?
3. How do I enroll in ePAY – FFL’s Online Bill Pay?
4. Are there any fees to bank online with eFFL?
5. What accounts may I view using eFFL, transact?
6. How quickly are eFFL transactions posted to my account?
7. Do I need any special hardware or software?
8. How do I check my browser version and encryption level?
9. What if my browser does not have 128-bit encryption?
10. Why do I need 128-bit encryption?
11. Is accessing eFFL private and secure?
12. What do I do if I forget my Password?
13. Why am I unable to login?
14. Why am I receiving an error message?
15. How do I enlarge the font size?
16. What Browser Settings should I have on my PC?
17. Why do I have to answer a challenge question every time I log into eFFL Online Banking even though I registered my Personal Computer?
    

HOW DO I DO THE FOLLOWING:  

1. Access my Bill Pay while logged into eFFL Online Banking
2. View my Account Information
3. View my ENTIRE Previous Statement
4. Change the Nicknames of my Accounts
5. Download my Transactions to Quicken
6. View Images of my Checks